This company is so shady. First off, they claim that once an order is placed they can't cancel it. They don't believe in giving customers any amount of time to cancel an order when most websites have a certain amount of time to cancel an order in case of an accidental purchase or simply changing your mind. In my case, the purchase was accidentally made and they claimed they cannot help me at all due to Pacifica's policy. This is absolutely ridiculous. Be careful and steer clear of this company. They are greedy and shady. If you accidentally place an order and are trying to cancel it you WILL wind up paying for the product and the shipping costs because this company does not believe in any accidents. Shame on you Pacifica! I will never purchase from your website ever again.