Chris C.

I have been a loyal customer of Elevateom (previously Webcreationuk) for 12+ years, having spent in excess of £10,000 on the development of 3 websites. The most recent website upgrade (to Magento2) was completed at the end of May 2022.
Overall, the experience in the development of the websites has been positive. The developers are based in India and, have all been respectful, professional and attentive to my requirements.
Ironically, my experience of their customer service and technical support over these 12 years has, overall and, consistently been negative. Lack of empathy, lack of urgency, lack of communication. Impossible to speak to a manager or Director.
My recent experience has been the worst and most stressful. Both my email addresses became blocked (SMTP 554 error messages). After 7 days, no update, no resolution, no urgency in getting the issue resolved.