Chris C.

I've been a customer since 2002 and up until recently, I've not had any problems with their support. However, something must have changed in their tech support department because their response is now non-existent. I've asked the same question several times for the last 5 days and have yet to receive a reply. It's a simple question, "do you perform automatic and periodic backups of websites that you host?"My website was hacked and basically completely destroyed and is no longer useable. If they don't have a backup copy it'll cost a few thousand dollars and 2 weeks to rebuild it from scratch. Obviously, if they do have a backup copy, it'll save a few thousand dollars and 2 weeks. Any website hosting company must put customer service at the top of their priority list. It's obvious that Hostica does not! Because of this, I would not recommend them at all! There are plenty of hosting sites that value their good customers but Hostica is not one of them. Stay away!