Christian W.

Surge has been charging my credit card for the past three years, despite my attempts to cancel the subscription. I initially sent a cancellation email after the first month, as the service was not what I was looking for. However, Surge has no customer support and provides no way of cancelling the subscription, making it difficult for customers to stop the recurring charges. This is a breach of trust and has caused financial stress for me and my relationship with my employer. I have sent monthly cancellation requests to their support email and attempted to call them, but to no avail. They simply ignore us. My employer has spent around 1000 USD on a service that I signed up for, and they are now angry about the situation. We have taken action and filed a complaint labeled as fraud with Stripe, as well as contacting our bank in an effort to retrieve the fees. I strongly advise against signing up for Surge, as they are ignorant and arrogant. It is a shame that people can get away with this kind of behavior, causing so much trouble for others.

I am trapped in a sophisticated and malicious loop that I cannot escape. After attempting to cancel my subscription, I was locked out of my account. When I tried to log in again, I was told that I had engaged in suspicious behavior and was unable to do so. I followed the steps to unlock my account, which involved receiving a code via email and entering it into their form. However, I was then told that I needed to provide additional information, but no form or platform was provided to do so. The customer support is inaccessible, as attempting to contact them simply redirects me back to the login page, where my account is still locked. This pattern repeats, with the same request to send a code to my email, with no resolution.

To resolve this issue, I will instruct my bank to retrieve the funds and request a new credit card, in order to end my association with this greedy company.

I advise against signing up for Intuit. A good product and proper customer support are essential components of a successful business, and it is clear that Intuit lacks both.

You may not believe me, but take a look at the other reviews and you will see the same concerns I am expressing.