Christie T.

It's my first time to use this InstaRem & I was so disappointed. It's the worst company ever if your sending your loved ones abroad. I get interested at first to try their service since better rate, your earning points everytime you send money they get me there, but I didnt know it will be a nightmare for me! I sent $800 to the Philippines that was Sunday Nov 24,2019 hoping that my family will get it on d day that they need unfortunately they didn't. I have to call Instarem almost everyday just to check my money why it's taking too long despite of the fact that my money was already been debited from my checking account. I understand some delays coz of Thanksgiving but even after the holiday still didnt get the money! Customer service is not very helpful & just seems not to care for the customer. If you ask for supervisors or manager cant connect you rather they'll tell that supervisor will give me a callback. Really frustrating experienced. Worst worst company! To make the story short my money didn't really get into my bank account in the Philippines after waiting for almost 2 weeks can't really tell me the reason why so we ended up refunding my money back after my situation has been escalated & I've been calling them EVERYDAY!