InstaReM

While they advertise exciting offers, it is an unbelievably horrible company when it comes to service. No way to talk to anyone and they have these stupid verification process and an extremely slow transfer window. The beneficiary couldnt believe it was taking 7 days for a transfer and thought i was holding the money back. They keep putting you in circles to get things done. I ended up cancelling all my transactions with these guys. Learnt my lesson the hard way. WORST WORST WORST COMPANY EVER

InstaReM advertises it will approve an account within 24 to 36 hours. After 4 days, they were still requesting more unnecessary personal information, some of which had already been submitted. No ability to contact a real person. The "in Person" chat was never responsive to any of my questions in 2 encounters.

I am sending funds to my sun at a University in France. I could not load any of my correspondence with InstaRem,, but I tried.

Please be beware and they might make you jump through hoop to get the money back once you start transfer if something does not happen at the stipulated times. Just started a conversation with their customer care to get money back, as apparently fund was not in their system at this specific time and they can't locate my fund. Hope they are not trying to scam me off 5000+$. Please be careful before you use this service or may be I am not savvy enough to use their system.

I initiated a transfer on Dec 30,2020. Till now I do not see InstaReM initiated any transfer to my other party. /however, my money is withdrawn from my account. I have been contacting them via mail and there is no proper way to reach them like a number. Even chat doesn't work or no one shows. It seems my money is stuck.

Batch No. BN*******

They deserve 0 stars... Stay away... lousy Customer service, and will play with your money, particularly larger amounts. Took my money, asked for documentation but didn't make the transfer. I then asked them to refund the money but they refused. They benefited by the rates moving up the next day or so, i lost more than SGD 2000 by them not refunding.
I then found SingX which offers far better exchange rate as well as better service. Will NEVER GO BACK to Instarem!

They hold your money for weeks, though their site say's processing time is 2 days. Waste of your time following up with them. Customer care just have apologies for the delay with no proper insights of delay or provide estimated time. Sending my money through them was a nightmare.

Fraudulent, illegitimate company. DO NOT DO BUSINESS WITH THEM, unless you are happy losing your money.

I transfer fund with instarem it's totally waste my time from 7 may they received funds with SBM india bank till 14 may there business day havent completed on telephonic conversation say can complete on 13 may but all waste they r bench of bull$#*! ppl.

Instarem will convert your money transfer need into misery. This is how pathetic it can be. A pure disgraceful company that do not process money transfers for needy for weeks. Response system is BS and service is worse then it can be imagined. Disgracefully ludicrous company.

While their exchange rate might be good. They have terrible customer service. You cannot call, but have to do an online chat which they respond to very slow to issues. Did a transfer and failed to go through because of their problem which took 3 weeks to give me an answer why. They made me do a new transaction using the funds they were still holding with the current exchange rate (which was worse) instead of keeping the exchange rate I got when I initiated the transfer. They are not customer oriented and don't take responsibility for their problems and make things right with the customer.

Please stay away from this site, they are full of scammers with deceit, if care is not taken, you will lose fortunes to them and they will block you afterwards. I lost so much to these scam and they thought they could get away with my funds but i took actions on them after i reported my issues, i was able to get back my funds back and brought them to justice.

They had deducted $100 from my bank when I opened the account but they claimed that my account was not approved but they still kept my money and refused to refund back. I will report this fake company.

Please dont use POLI payments. Payments are not completed instantly but they are keeping the money for 1 -2 days and saying they have technical issues.

These guys are upto no good. I created an account and deposited with them and ever since I couldn't access the account. There is no mincing words. These guys are fraud. Almost lost my mind till i reached out to Finetouch Tech and they traced my money and got it back to me from those fraudsters.

It is my first time and will be the last.
I made a transfer with them. The money returned to them from beneficiary bank but they didn't refund it. I phoned them but they asked me very strange questions and declined that my phone is registered with them!

Worst customer service. No phone number to call. And why do we have to link our bank account when we transfer money? Really? Not only putting our account number but also our password. GOOD LORD.

I have been trying to contact the customer service to find out where is my money as I started a transaction one week ago, first they asked me to send proof that I sent the money, they deducted the money directly from my bank so this shouldn't be a step but I sent the info, then after 4 days they reply saying they got the funds and sent them to the destination bank, it has been 25 hours since they funds were "sent" and we haven't got the money, if you want a good service and a good company to use and send money go with Xoom or Remitly, Instarem is the worst one ever, I have been using them for about a year and every transaction they had a new problem, I continued using them because they paid more money than other ones, but I won't use them anymore after this issue.

Made a transfer on 19th of January.
Money taken from card.said was processing.after 3 days its still processing.
I contacted them in the chat...
Said would update me ASAP...
4th day review dept sent me a notification to produce a bank statement.invoices.reason for transfer...5th day nothing.6th day.tells me statement doesn't show what they wanted to see...I said its a bank statement with 1 months transactions...which u ask for!
I then said ok...cancel my transaction.refund me...further 2 days on chats.msgs...telling me to be patient...will update me URGENTLY!
HAHA...THIS IS A LYING SCAMMING COMPANY...
I've now contacted my bank to arrange a charge back...
As this SCAMMING COMPANY...will not refund me...
I really don't know how Google allows them to operate...
Please avoid avoid this SH.T COMPANY!

I have the worst customer experience handled by Instarem. There are multiple reasons why I don't want to use their platform anymore.

They don't have any phone support.
When you use the chat support, you need to mention that you "need a live agent", before you can speak to a live agent. To those who are not computer savvy, you'll get lost.
I contacted them asking for assistance, I was disconnected twice. And suddenly you are speaking to another agent, without knowing. They will disconnect most especially if you are upset. TRAIN YOUR AGENT!
I was given the wrong information many times.
There are limitations when adding a beneficiary.
I contacted them how they can help me remove or update the beneficiary, then don't have the capability. What if those beneficiaries are no longer available, so how can you use the platform. ISN'T THAT STUPIDITY RIGHT? So in short, stop using their platform. That's what they are telling you.
I contacted them, asking if we could update the beneficiary, they couldn't help. I was advised to open a new Instarem account, so I created one.
After creating a new account, I have waited for 3 weeks to a month to finish the verification.
I am sending them multiple follow up emails, yet none respond.
Then I need to contact them again, through the louzy chat.
I was disconnected again.
Then someone called me, ask if what account I would like to retain - and i have provided that information,
I followed up with them again, then asked the same questions. I told them that I have provided those information already. Yet they don't have the record.
Then I informed them again.
They closed my old account, yet the new account remains under review.
Then I followed up again. Until I received information that I could not open a new account, and use the old account instead. Knowing that they have closed the old account already.
I asked them if you are going to open my old account, how can I use it, since the beneficiaries could be of no use? They could not give a direct answer.
It ended up that they closed the new account, and reopened the old one. The question is, WHAT IS THE USE OF REOPENING IF THE BENEFICIARIES ARE NO USE TO ME?
Even the manager has no answers to me.
I was given different reasons and information.
The survey link that they sent isn't working, coz they know that I will give them ZERO (not one star!) BUT ZERO IN HANDLING AN ISSUE AND CUSTOMER EXPERIENCE.
In the end, my issue is not resolved, no compensation for the damage they have done, and provided the worst customer service experience.
I am thinking of looking for a LEGAL ACTION of what they have done, since I have all the emails as proof of their NEGLIGENCE AND IRRESPONSIBILITY.

It's my first time to use this InstaRem & I was so disappointed. It's the worst company ever if your sending your loved ones abroad. I get interested at first to try their service since better rate, your earning points everytime you send money they get me there, but I didnt know it will be a nightmare for me! I sent $800 to the Philippines that was Sunday Nov 24,2019 hoping that my family will get it on d day that they need unfortunately they didn't. I have to call Instarem almost everyday just to check my money why it's taking too long despite of the fact that my money was already been debited from my checking account. I understand some delays coz of Thanksgiving but even after the holiday still didnt get the money! Customer service is not very helpful & just seems not to care for the customer. If you ask for supervisors or manager cant connect you rather they'll tell that supervisor will give me a callback. Really frustrating experienced. Worst worst company! To make the story short my money didn't really get into my bank account in the Philippines after waiting for almost 2 weeks can't really tell me the reason why so we ended up refunding my money back after my situation has been escalated & I've been calling them EVERYDAY!

I can't believe this so-called company was recommended by Monito! I won't be trusting anything from either of them now. After seeing them recommended by Monito I signed up for an account. I provided all the requested information & uploaded documentation. I was sent an email stating I needed to "verify" my account by logging in and providing "requested information". Upon logging in I'm shown a page stating again I need to verify my account by uploading requested documentation. I click the link and it just refreshes the page. I go through all the account settings and possible links and nowhwere is there anywhere to provide additional information or upload, just a page that says they are reviewing my account application and will get back to me when it is complete. A day goes by and I get another email stating I need to verify my account. There is no customer service link or phone number, only a chat box which responds with "yes it is a good evening" no matter what I write. I reply to one of the auto-gen emails sent to me and am then emailed from a different email address by someone claiming to be a customer service rep from the company requesting I fill out two documents they have attached: 1) Ownership Details, and 2) Business Review. I fill out the documents which is repeat information of what I have already supplied, and send it back. I then get another auto-gen email from the company again stating I need to complete my application by verifying my account. I screenshot this and send it to the supposed customer service agent I had just corresponded with who then responds stating they need still more information from me in the form of "more detailed explanation of the nature of my business", wanting to know why I don't have a website, if I plan to have a website in the future and if so when I plan to have it, and asking me to "share my product catalog"?!?! WTF & WTH!?!

I notice that there is not a single review on here after 2019 that is not TERRIBLE. Glad I saw this site before I went any further with this scamming sham of a company.

They have no working phone to contact them and email via a ticket is SLOW... even though their rates are decent... avoid!

Instarem is rated D by the Better Business Bureau in the US. That rating is well deserved. I was sending money (only US$65 from to US to Hong Kong) to a friend for a charity fundraiser. Instarem called to verify the transaction a day later. I spoke with them and provided the requested information. They said the transaction was verified. Then they cancelled the transaction 3 days later without explanation--they literally gave no reason whatsoever. Just: "Sorry it's cancelled." Now 4 days later and I have to go find another transfer service. Instarem isn't reliable.