I purchased a lifetime product from them one year ago. But I have replaced a new computer recently, then the software told me the code was valid. I need it urgently to backup my phone, so I reached out to support and asked for help. They said the code needed to be reset in my situation and it would take some time to be done. But! After a few hours, they emailed me and told me it has been reset successfully! I like how quick they reply and how efficiently work.