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FoneDog has a rating of 2.18 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. FoneDog ranks 60th among Data Backup sites.
Although it's my mistakes from a certain point of view, they still gave me 100% refund. So I believe there's nothing to worry about if you're considering buying their products. I must say it's the best experience. Love it.
Worst experience ever purchasing software. Tried the software and it clearly didn't work. They wouldn't issue a refund. I accepted that and I told them to cancel the same day. A month later, I get another charge. After much back and forth through 3 different website, they refused to issue a refund.
I purchased this hoping to recover photos...didn't work and they kept charging me for 3 months. Contacted customer service and they kept giving me the runaround. No help at all. DO not use them :( ZERO STARS
Products used:
Hard drive recovery
Worst experience ever purchasing software. Tried the software and it clearly didn't work. They wouldn't issue a refund. I accepted that and I told them to cancel the same day. A month later, I get another charge. After much back and forth through 3 different website, they refused to issue a refund.
Tip for consumers:
Just don't do it
Products used:
IOS Data Recovery
Although it's my mistakes from a certain point of view, they still gave me 100% refund. So I believe there's nothing to worry about if you're considering buying their products. I must say it's the best experience. Love it.
Tip for consumers:
just use it to help you, i think it's a great tool
First they misrepresented the product, claiming it would recover date from a locked Android device. I indicated that I didn't have an Android phone, but that my phone had Android system. I was assured that it would work. Their toolkit only works on Android phones. FoneDog did not return my requests for customer service, and they conned PayPal Resolution Center saying that they delivered the product as specified, which they did not. Bad marks for PayPal also.
After purchased the product my computer couldn't recognize my phone. I sent an email for help and the support center are quick to return my message. They suggested me to change a USB cable and try again. It's true that the former USB cable is broken. They are patient even for this kind of personal questions. Absolutely fantastic service.
BEWARE! BEWARE! BEWARE!
Thank God I downloaded the free trial of FoneDog's data recovery for PCs, backup drives, etc. and didn't just buy it because it was much cheaper than EaseUS!
This program is sitting on 5 1/2 hrs of the deep scan, and it STILL hasn't found one single file! When I scanned my Seagate with the EaseUS software, it literally found 42,527 (84.65 GB) lost/corrupted files in just 23 minutes!
This program should be taken off of the market because it is a total SCAM!
The saying I've heard since a little girl, "You get what you pay for" is SO TRUE with this software!
Products used:
EaseUS
The worst customer support ever, the software doesn't do the job and they do not tell you that you should root your phone before purchasing. I requested a refund 30 minutes after purchasing and they never replied.
Tip for consumers:
You should know that they never give a refund, and to use the app you should root your phone.
I purchased a lifetime product from them one year ago. But I have replaced a new computer recently, then the software told me the code was valid. I need it urgently to backup my phone, so I reached out to support and asked for help. They said the code needed to be reset in my situation and it would take some time to be done. But! After a few hours, they emailed me and told me it has been reset successfully! I like how quick they reply and how efficiently work.
Products used:
Android Backup and Restore
Incompatible with most androids and will not refund your money under most circumstances. Not sure if it even works if you have a compatible device.
Tip for consumers:
use something else
Products used:
broken android
They won't refund bc their Extract software bc doesn't work on my s10e. They blame me for not knowing
Tip for consumers:
Know that if your cell phone model isn't supported by the product they WILL NOT GIVE YOU A REFUND
Products used:
Fonedog Extraction they refused to refund 1 day after purchase
Rip off. Does not retrieve or recovers deleted texts as advertised for Android phone. No customer support except a bot. Auto renewal on cc must be in fine print because didn't see. Options were 1mo, 3mo or 1 yr. I paid $29.95 plus tax ($31.75) for 1 month because free trial said I had to go paid for retrieving deleted text messages. Bought only 1 month. Didn't work. Only copies your phone to a computer of still existing texts you can already see on phone. Cancelled after 5 hrs of trying to get paid version to work. It DOESN'T.
I stopped using phone when texts were deleted. No photos, no texts, and turned phone on airplane mode. Did not overwrite data, no backup on phone. Called my ph company & recommended 3rd party app to retrieve deleted data. Bought correct version for my Android phone tried free version for 4 hours with Customer Sv Rep help and had to buy pd version. Worked on that for 5 hours. Does not work. All this does is tell you to root your phone then still does not work. Only see text still there, none of deleted text to my lawyer.
Only paid because I was desperate. Won't work. Cost $30 to unroot phone and possibly ruined phone. Won't give refund and then tells you that auto renewal monthly is on your cc.
BEWARE -Does not work as advertised. -Does not recovery deleted data.
Tip for consumers:
Does not work to retrieve deleted data
No Cust service
No refund
CC auto renewal every month
Products used:
FoneDog Data Recovery for Android phone
NO PRODUCT, NO SUPPORT, AND NO RETURN RESPONSE. After paying 39.95 when the product was advertised as being on sale for 27.95, the download failed to open. Thinking it was a file type problem, I went to the app store to download a file viewing app to handle multiple files, the file would still not open, and only presented as a bunch of scrambled symbols. Sending a reply on the fonedog's email they sent confirming the charge and download exe, there was no email response, or any indication of ability to stand by the product or help trouble shoot. If there was a zero rating star, i would enter that. Unless someone in this organization provides satisfaction, i can not endorse this product!
Products used:
Data recovery app.
FondDog is a $#*!ing joke people, it gives you the illusion that it will work, and help you. Once it does that, they make you pay for your "data". $#*! THEM!
Tip for consumers:
DO NOT EVER USE IT
Products used:
I downloaded the system, and it claimed to get my data back from my locked phone. Well the best part is that, they make you pay $30 for the "DATA" they got back. I am sure they put a virus on my computer but whatever.
I love their super-fast response time! The support team replied to me with an exact answer to my questions when I met difficulties with my computer. And the software worked as expected after following the guide from FoneDog. Highly recommended!
Do not purchase! Does not work to recover or backup any information. Refuses to honor their money back guarantee and has the worst customer service.
'Free Trial'. I spent half an hour scanning my ipad with this and, at the end of it, I had to buy a copy of the software to open the files it had allegedly recovered. Don't bother - it's rubbish
This software has saved my black screen phone! It's been two days and I couldn't find a one hundred percent guaranteed solution till my friend recommended this software to me. Thanks to FoneDog, I finally saved my data from the dead phone. Well appreciated for this excellent and reliable product!
I GIVE NO STARS
First you cannot talk to anyone except a Bot.
This Bot is handled through a third party called Paddle
I meant to cancel my subscription a month ago, I forgot, so they Charged me $29.95 That one is on me.
I canceled yesterday April 26th 2022 &
I told the Bot to Cancel my Subscription & refund my $29.95 for this month. I did not get any response until today & it shows they withdrew $29.95 form my account today April 27th.
THIS IS A SCAM & DOES NOT WORK IT ONLY
RECOVERED 50% OF MY PHONE., HAD TO GO TO MY PHONE COMPANY TO GET IT DONE.
I REPEAT DO NOT USE THIS COMPANY I AM GOING TO THE BETTER BUSINESS BUREAU
They are always willing to help and provide satisfying solutions to customer's issues. I was going to buy the product iOS Data Recovery for Mac but I accidentally purchased the Windows version. The support staff were helpful and kind, also so professional to my needs. I've got the good results for this issue. Thanks again!
My iphone pushed a reset on me and ive lost all my data. Purchased this to recover and after the scan the data coming back is from the cloud, useless
Bad service, paid a bunch of money for nothing therefore I don't recommend getting this complete trash.
Having bought the license for a month and everything was fine. But recently I suddenly couldn'tuse it So I turn to the support center. The support team acted quick to my email and helped mesolve the issue as expected. Such a good service makes all things easier. Will purchase again for the satisfactory software and excellent service！
The product did not deliver results as promised. Not user friendly. They will not refund my money. Dont be conned by this SCAM.
The customer service team is amazing and were very quick to reply on my emails. They did every possible thing to make my experience a best one.
SCAM! DO NOT PAY!
I was looking for a way to backup my older iPhone to move everything to a newer model and didn't want to use the slow iCloud of iTunes, so I tried the demo of FoneDog. It created a backup file pretty quickly that included all my data (photos, contacts settings, EVERYTHING). Then to restore that file into the new phone they require you buy a license for $29.99. To just be done with the whole process I gave in and paid for it to move everything to my new phone.
BUT after buying then they tell you that the program can only restore Contacts- no pictures or anything else their demo backed up in the file, making the file useless and them tricking people into paying $30.
When I asked for a refund they showed me some buried small print writing that said all of this that no one would ever find and they get my money.
DON'T MAKE THE SAME MISTAKE. Just use iTunes.
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