Not being able to use metric measurements is very frustrating &
Saying free delivery until the end when you're charged for delivery by the courier! Why is this not mentioned beforehand?
Hey Christine! We apologize for any inconvenience caused by our current system limitations and any confusion regarding the shipping charges. We value your feedback and are actively working on improving our platform to accommodate metric measurements. While we offer free shipping on orders above $99, additional charges from our courier partners may apply for packages exceeding certain weight and size restrictions. Thank you for bringing this to our attention. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Christine! We apologize for any inconvenience caused by our current system limitations and any confusion regarding the shipping charges. We value your feedback and are actively working on improving our platform to accommodate metric measurements. While we offer free shipping on orders above $99, additional charges from our courier partners may apply for packages exceeding certain weight and size restrictions. Thank you for bringing this to our attention. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!