Christine R.

I thought I was dealing with a local florist in Knoxville, TN, but maybe not. I phoned them at *******738 and gave explicit requests as to what I wanted, with specific delivery instructions. The recipient of the flowers had been injured and lived in a large apartment building; I wanted to make sure the flowers would be delivered directly to the apartment, not the office. Terry's put me on hold and said they called the apartment office and they would be able to deliver to the door. The flowers ordered were bold colored in a tall vase. I was told on the phone that could be done. The flowers received were in a cube and all pastel, AND left at the apartment office, ignoring all of my requests. The explanation Terry's gave me was their policy allows for substitutions, and I got something of the same value as what I ordered. They never responded to why the delivery was shoddy. I would never use this florist again. Horrible customer service! The first picture shows what I ordered, the second is what was delivered.