I have book my family flight tickets, as per the check out my total fare is AED 5,161.85, but after I have type my credit card datas, it charged me AED 5,471.56 on my credit card.
The invoice is AED 309 lower than the actual funds charged at my credit card.
I demand you to return my money I no longer want to transact with you.
This is cheating. You have hidden charges 309.71
THAT YOU HAVE NOT EVEN INFORMED ME DURING THE TIME OF PAYMENT
I need you to refund my money, Id rather book directly to the airline website.
The fund has been deducted and my ticket is also not confirmed and sent to me.
So therefore, kindly cancel my booking.
This is a very unethical website
Dear Christine,
We really apologize for the inconvenience caused.
Please be informed that Convenience Fee is not a hidden charge and as mentioned, is a service fee charged for booking online at ease and for providing multiple payment options and services.
As per your request, we have cancelled your ticket and processed the full refund.
Kindly let us know if you need our assistance on anything.
Regards,
Customer Delight Team
Rehlat