Chris Z.

I wish I had read these reviews before I ordered my part from this company! I ordered a grate for my Vermont Castings BBQ, they said that it was going to take longer due to Covid, ok, i understand that and the fact that I am based in Canada probably added more delays during that period. On top of the $170US they added $30US shipping, ok fine, its Covid time, I cant go out shopping, i'll pay for it cause i wanted to have a BBQ! In addition I paid $46CDN duty for this part. So far that's fine, it was all my choice. However, my BBQ takes four such grates, I thought the $170 was quite high for one grate, i thought perhaps that price included 4 grates, i asked their online chat to confirm and their answer was yes its 4 grates. They probably saw the number 4 in the part number that's why they answered with what I wanted to hear, that the $170US was for 4 grates. When I went back to complain, i told them to check their online chat history, they said that the online chat history doesn't indicate that, of course I never saw a copy of the online chat history, i should have kept a screen shot. Mrs Emma said that I can return that part no problem but i would have to pay shipping, so after paying $30US to have it shipped, plus $46CDN duty, it wanst worth it for me to return it. Moral of the story, read the reviews, and be careful with this company. They make it sound like they are based all over, ie: Canada, UK, but they are not and their online staff is not trained to answer your questions.