Chris Z.

I have ordered from this company a number of times because a family member likes their clothing and decorative items. The quality of the merchandise is ok but a bit over-priced. What is frustrating is the lack of customer service. Shipping is slow and they do not communicate information well. I ordered an item recently as a gift. When I ordered, there was no indication that the item was not in stock. When it did not arrive, I checked my account and saw it was back-ordered. It has been a month since I ordered and I have received no communications or answers to e-mails to customer service. I will try to call but that has not been convenient to me. I will avoid Country Store in the future if possible.

I am able to find products that are either more expensive at other places or hard to find elsewhere. The prices are already low but they also have some great sales. Shipping is fast. I have had a few problems with how products are wrapped for shipping in the past but none in the last 1 1/2 years or so. Love the free shipping. I wait until I have a large enough order to ship free.

When I need a gift or am donating a toy somewhere, this is my go to place to shop. They have many unique items I can't find elsewhere and the shipping is fast and cheap. However if I am looking for an item that is easy to find elsewhere, I won't buy it here. Their prices are at times a bit higher than Amazon or local stores.

I am torn, if they get the order right I do like the clothing. However they got my last two orders wrong. On one order they sent the correct top but the wrong size. In the next order it was neither the correct top or the right size. I did get the jacket I ordered and it looks great. I am not sure if I will order from them again unfortunately.