I have purchased several items from Grass City and they have always arrived, albeit some were slow to arrive. As far as customer service, I asked why a particular item is $19.99 plus shipping when the exact item, same brand was $8.95 including shipping on eBay. I thought it was a legitimate question and had already bought.
The same dude Ezra replied that he was glad I got a good deal, but they were not about to lower their prices. I didn't ask nor expect them too, I just wanted to know if there was a reason besides greed. I worked with a guy of Dutch descent, who had a sticker on his car that read " If your not Dutch your not much ". I think it's in their blood to arrogant.