Ciara B.

NEVER use this company! I rang a few months ago to cancel my contract due to my redundancy. They offered me a reduced deal but when i explained that my house lease would be up before the new contract ended, they reassured me that the contract cancellation cost would be 150Euro per service. They did not explain that although i was only paying one DD with them and had signed just One contract with them, that they would actually be charging me 3 times to cancel my contract as it was a bundle contract. So instead of the 150 that I agreed to, they are now trying to charge me 450Euro! I told them how completely misleading their agent was, how i feel completely tricked and betrayed by a company I've used for more than 15 years but management don't care. They insist the wording the agent used was 'correct' even though it was completely misleading. My question asked for the cost of contract cancelation, so to only tell me 1/3 of the cost is dishonest, misleading and Corrupt! Do not trust this company, they have absolutely no loyalty or concern for their customers. I was specifically ringing them to inform them of financial issues and instead of being transparent with me about cancellation costs, i was tricked and misled by their agents so that they could make their commission. DISGUSTING, DISHONEST COMPANY! Beware of these fraudsters, shop around, don't be fooled by their so called low prices because they will try to rob you if you leave them, even after 15yrs of being their customer! This issue is also logged with their regulator for investigation. This is fraud and a scam, please don't make the same mistake as me.