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Booked a ticket KL to Manila, cheapest option on skyscanner was K&F. After booking and paying I was informed that the ticket issuance procedure was in progress. My itinerary arrived 6 hours before my flight is due to depart, taking much longer than the 48 hours they assured me in their email. There was also no option to add luggage so I'm having to organise this at the airport and I'm guessing it will incur additional fees.
The only saving grace was the customer service who did reply to my emails but could only really tell me to be patient and that they'd keep me in the loop. If you want a smooth flight booking service, in my opinion, I'd suggest you pay a little higher and avoid Kiss & Fly.
Tip for consumers:
Just avoid.
Products used:
Flight
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Additional charges, poor customer support, complicated check-in process, last minute changes of...
Dear Ciaran T.,
We apologize for any inconvenience you may have experienced due to the delay and lack of promises. We sincerely apologize for this. We understand that your time is very valuable and we take your outrage seriously.
Thank you for giving us the opportunity to rectify the situation through our customer service. We are always looking to improve our services and your feedback is important to us. We plan to take measures to improve the quality of service and avoid similar situations in the future.
If you have any additional questions or specific requests, please let us know and we will do our best to assist you.
Best regards,
Kiss & Fly Team