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Cinders G.

Contributor Level

Total Points
80

1 Review by Cinders

  • Ark Swimwear

3/7/24
Verified purchase

They have the worst return policy and customer service, The return policy basically means you are out of pocket regardless. They take ages to respond to emails, and even though I had emailed 3 times, they only replied to my first email pretending they hadn't seen the others. I can see they work off a Salesforce CRM as the images they sent me came off that web address, so they would have clearly seen the whole email chain!

I just wouldn't buy from them ever again. As a bikini company they would know how important it is giving their customers a way in which to try on the stuff without making the whole experience in returning so difficult.

Service
Value
Shipping
Returns
Quality

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