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I placed an order feeling good about helping animals and getting some great things for my upcoming vacation. I've waited 2 weeks foe this package to arrive only to get an email stating the package had been returned to them. I've never had a problem getting packages. I call scam. Do not order. I'll be checking my credit card to be sure e money was refunded. They should have expedited the returned package. Poor poor customer service. Done.
Tip for consumers:
Don’t order. No product delivered.
Products used:
No product delivered. Waited weeks for my products. I call scam.
Cindi D.'s review of GreaterGood earned 3 Very Helpful votes
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I purchased a large $80 Dogfather windbreaker to go with a large $22 Dogfather t-shirt. The...
UPDATE They did get back to me after this review. I noticed recurring charges from Greater Good...
Cindi,
I apologize if you feel the service you have received was not to your expectations. The reason the order was not shipped back to you or expedited is that we do not have a way to tell if the package was returned by the post office due to inability to deliver to your address or if the package was refused by the recipient. We only know that it was a return to sender. Your full cost, including shipping was refunded to your original form of payment when the return was received back at our warehouse. Without knowing the reason for the return back to our organization we cannot reship products again in case it was a case of the customer not wanting the shipment.
Your order was placed on July 24th and shipped from our warehouse on July 27th. Tracking shows that it made it to your city and state and then was returned to us. We apologize for the inconvenience this may have caused you. We strive to deliver all of our shipments on time, but once it leaves our facility, we need to rely on the shipping vendors to ensure it gets to you. Our organization is not a scam and the full refund should demonstrate that fact. We do our best to provide the best service as possible and still support the many charitable causes that we fund.