Cindy D.

I placed an order online and the wrong item was sent. I contacted customer service and they offered to send a replacement. Ridiculously, again, the very same incorrect item was sent. I offered to send pictures of the cup to show the wrong item both times but BoxLunch does not support that feature in their customer service chat and told me a picture was unnecessary.

I ordered another item that should have been sent in a box, but was foolishly sent in a shipping bag, without and padding or protection. It arrived very damaged of course. I have to stop what I am doing yet again, to contact them. I described the damaged lap desk and asked for a replacement. I was told that because of how many times I requested replacements, I have maxed out that service and would have to return my item to the store for a refund. Unbelievable! I shop online because I am far from the stores and none of the above was any of my fault!

BoxLunch is clearly in the wrong here, sending incorrect items multiple times and badly packaged items that came to me DAMAGED, but decided to blame me because of their ineptitude and now I am being treated as if I have taken advantage of them or something. The item took forever to be shipped and delivered and after waiting for all of that time, someone didn't do their job properly, so I am being penalized for someone else's doing. Shame on you BoxLunch!