BoxLunch

Don't buy from them… sneaky and poor quality. At Christmas they offered buy two sweatshirts get one free. They sent two of them with poor printing. I returned 1, they say no replacements. They gave me a $2 refund and kept telling me it was the free one I returned. They should have taken the price of two and divided by three to make a fair refund or replaced the shirt. Deceptive and unfair practices.

I bought 3 items online over Black Friday and the package was lost. It was stressful because the items were intended as holiday gifts. I contacted the box lunch customer service a week after the package was lost after I decided there was no hope of recovering the package and they gave me the option of a full refund/replacement promptly. The replacement package arrived in a week and was perfect. Great experience shopping with them. Now I am stress-free for the holidays.

I had a presale order that was accepted for months. It was supposed to come in May. In April that changed to September-October. Now it's been cancelled and it's unclear why. It's not been a very good experience

I've been using box lunch app and website for many years. It's easy to buy you just can't apply boxlunch money. It's impossible and so aggravating.

Horrible customer service thru stand by nothing, they give you the run around. The products are way over priced and very very cheaply made. I've had nags from Walmart last longer. What a nightmare. They have effectively killer my Xmas gift. They will never get another dime from me

I live an hour away from the store. I got home and they had left the ink sensors on what I bought. I now have to make a 3 hour round trip to get the sensor off and they said "yeah, sorry". And that is all. This is a gift and I am beyond pissed off that I have to waste my day and gas money to go back over a 16.00 shirt and they did not seem to care at all.

Alex was our Customer Service Rep and wanted to say she was very helpful and did an excellent job taking care of us.

Their customer service is usually outsourced to a foreign country. Most of the time they aren't friendly and don't offer to help. My orders get cancelled with no explanation. I try to ask the customer service to assist me and they could care less. Even the store employees behave the same way.

Even though their site says they'll do free shipping on returns, I called and they insisted they don't. Then I emailed customer service and they said they DID, but I had to call again to get the label? Now, something I ordered in October has had its shipment date move multiple times, now to March 2021. I want to love this place, but their customer service has been the literal worst.

Fixed the issue after a couple of emails to customer service. Just wish I didn't have the issue to begin with.

Bought several shirts from them during the promotion. Washed the shirts per instructions. Half the shirt turned out worse than the other half. All faded. The black color of the characters eyes are faded to gray or gone. The red and blue colors are faded to light pink and light blue. We will see what they say about refunds.

My package was late and I called to ask for help with the tracking ( cause they shipped using usps) they could not help with tracking told me I had to wait an additional 5 days before they could issue a inquiry. Absolutely horrible customer service.
I will not buy anything else from them. Customers should be treated with respect and appreciation. They could spend their money anywhere, if they choose to shop with you the customer service rep should go above and beyond to ensure a good customer service experience. I'm sad to say mine was anything but satisfactory. Such a sad fail shame on you!

Ordered 2 items and still waiting 4 weeks later. Best answer I get is it is still in processing. They offered to overnight one item if I ordered again. A week later I am told that was impossible because it takes 3-4 days to print and dry. Cannot cancel either order, but I am welcome to return them to one of their stores if I don't need them anymore. What the heck!

Boycott this store, they mistreat their workers to hire their friends. Human Resources does not care.

I placed an order online and the wrong item was sent. I contacted customer service and they offered to send a replacement. Ridiculously, again, the very same incorrect item was sent. I offered to send pictures of the cup to show the wrong item both times but BoxLunch does not support that feature in their customer service chat and told me a picture was unnecessary.

I ordered another item that should have been sent in a box, but was foolishly sent in a shipping bag, without and padding or protection. It arrived very damaged of course. I have to stop what I am doing yet again, to contact them. I described the damaged lap desk and asked for a replacement. I was told that because of how many times I requested replacements, I have maxed out that service and would have to return my item to the store for a refund. Unbelievable! I shop online because I am far from the stores and none of the above was any of my fault!

BoxLunch is clearly in the wrong here, sending incorrect items multiple times and badly packaged items that came to me DAMAGED, but decided to blame me because of their ineptitude and now I am being treated as if I have taken advantage of them or something. The item took forever to be shipped and delivered and after waiting for all of that time, someone didn't do their job properly, so I am being penalized for someone else's doing. Shame on you BoxLunch!

I fully understand a business trying to save money on shipping and pushing customers to choose more expensive options but the fabricated service levels here are extremely deceptive. I decided to try an experiment to confirm. I placed an order for in-stock items on 9/18 and was charged immediately. I opted for standard shipping at $6.99 which has a 3-8 business day delivery estimate. My order processed with Boxlunch for a week. A shipping label was finally created on 9/23 for my package and the shipping company (Lasership) recived it to ship on 9/24. It is scheduled to arrive on 9/29. I also created an order for in-stock items on 9/22, again I was charged immediately. With this order however I selected the Expidiated shipping for $17.99 which has a 2-3 business day delivery estimiate. My order was processed and had a tracking label on 9/23. On 9/24 Lasership recived my package for shipping. It is estimated to arrive 9/29. Both are moving through Lasership with the exact same service level attached to the packages. So in short, just be aware that any added shipping charges that are paid to this comapany are not actualy related to the timing of service recived from the shipper but rather a fabricated fee from Boxlunch itself to get around to actually shipping out your already paid for items in a timely fashion. Then again we are talking about a compant that charges an extra $2.99 service charge per ordered item if it's a pre-order.

They charge $50 to deliver a small item that weighs very little if you're outside the States. They can't legally raise the price of their exclusive items so they just make up for it with an outrageous delivery charge. There is no reason for it to cost $50. Stay away, don't get scammed.

Love the Disney items and Loungefly products. I have only purchased directly from their site. Several mini backpacks for gifts and to take to Disneyland! I have received my orders in expected amount of time. During holidays I had an issue with ornament and it was taken care of right away, she wanted to express it, but I told her that was not necessary and that I would let person know it a replacement was coming, it arrived before xmas anyways! Only minor issue, I ordered a tank top, it was thinner than I expected for a t shirt, but it was affordable, you get what you pay for... Purchased my son a collared cotton shirt with some video game design thing he likes and the shirt was nice quality and he loves it. A lot of people complain too much about how long something takes to ship, every site is not Amazon. They now are adding more stores, one is a mall near me and I was able to go in and see some of the products.

11 days for shipping is ridiculous, mailed on Dec 30 and says it won't be here till the 9th of January. Must be delivering the package via horseback. I'll go to hot topic or the loungefly website to shop from here on out. They will not be getting anymore business from me

They won't let you reset your password. They do this so you can't redeem your boxlunch cash. Cool products, but horrible company.

I Pre- order a loungefly backpack 2 weeks before Black Friday, said it was coming Christmas now March

I see this store has low review rating, my experience with Heather H at the Bellevue Washington Store was awesome!

I have never had issues with me standalone store and we love going there. However I decided to spend my box lunch money online for my daughter's birthday and was told that if I shipped it to the store it would be there within 3 to 5 business days yesterday was day 10 business day and I went to the store to just see if they would give me the items to fulfill my order since the shipment still was not there. They said that they did not have my shipment and they did not have the items to fulfill my order. Again not their fault I don't blame them and then went ahead and got a hold of online customer service to figure out where my order is and why it still had not been delivered on time and this morning I received an email back from them stating that my order had been fulfilled and that they apologized for me not receiving the email. I then went to ask them when my order had been delivered to the store since I was being held to such a tight timeline of 7 days to pick it up, and was told that my items had been there since the 21st. Yesterday was the 24th so either the store completely lied to me or the online customer service is lying I tend to believe it's online customer service. I will not order from them online again nor should anyone else.