Cindy H.

As a US customer, I had such a horrible experience trying to purchase a coat. I am a very careful buyer who thoroughly looks through reviews and photos to try to make sure the coat will fit my needs and figure. I bought a coat that was final sale because most if not all the coats are final sale. I knew it was a risk but they are environmentally friendly plus they offered 15% off for first-time buyers. Unfortunately, the coat was much larger than expected so they offered me merchandise credit minus $10 for return shipping. The second coat I got had so many good reviews but the zipper was getting stuck and it was much longer than expected. I was able to get my merchandise credit back but it took a great deal of back and forth with the passive aggressive customer service team and they took $10 for return shipping and another $10 for restocking. I just ordered another coat but have had to pay $75 in shipping, return shipping, and restocking fees and they won't even give me the 15% off welcome fee because they claimed I had already redeemed it. And at the end of the day, the coats are much lower quality than I would have expected with janky zippers and poor lining. What a massive waste of money and time, I do not recommend them. What a shame for an environmentally conscious company.