Cindy H.

Placed an order 12/1/15 to be shipped within 5-6 business days. Email sent from them giving link to check status. Check status after 6 days after not receiving - and said it was "fully shipped". Still no order received. Called on 12/29/15 and after 45 + min conversation, they admitted error in their system that a store had marked it shipped even though it wasn't. Customer service rep said that he would cancel that fully shipped order and send order to next store that had the shoe. Offered a $20 Champs store card for my troubles and assured me that they would get the shoes to me. One week later - no shoes and no order in their system AND no one else on the internet has that exact shoe in the size I need - even though I could have ordered it last week from 2 different stores. Was on hold for 38 minutes today and they said that they knew one week ago that they didn't have the shoe - but did not bother to let me know anything - no communication. Now, I don't have the shoe that I ordered and can't find it anywhere else. Don't order anything from them, because you will not know if they really have it or not. They do not communicate with you!