I ordered a box of chocolate-covered strawberries for my girlfriend, to be delivered on 2/11 (well before Valentine's day and the snowstorm on 2/13). They never arrived. 1-800 flowers never sent a delivery confirmation. Their own tracking number shows no delivery. Yet they have sent five emails insisting they did deliver the item. I have requested a refund multiple times, to no avail. They are a fraudulent company.