Claudia M.

I purchased 2 hooks at the beginning of September when she had a 6 to 8 week turnaround time. She closed her etsy shop, and I was foolish enough to order another hook mid November, with a promised delivery in 2 weeks. As we got closer to Christmas, and I still had not received my hooks, I contacted her. It was especially upsetting to see that the hooks I HAD ordered were being offered as ready to ship, and when I asked if any of those were mine, I kept being told my order was almost ready.

She DID offer that if I wanted my hooks right away, I could pay an extra $13 rush fee to be bumped up to the top of her list.

Multiple times she said she was closing her shop to catch up on orders but not once did I see that happening.

There had been a dispute with another clay hook maker, since the owner of hook n clay had copied those designs. If youre not blocked from her Instagram account, you can see that her new designs always coincide with another designers release. While she may be talented in her work, her creativity is stolen from other designers.

I finally got tired of the runaround, so I requested a full refund in January. She told me to take it up with etsy. Unsurprisingly, I could do nothing through etsy since that shop was closed. I contacted paypal and discover to discuss my options and opened a claim for both transactions. Only then did I get an instant response from her claiming my hooks were done and ready to ship and that I should have given her a heads up that I was filing claims. She said shed refund my money if I dropped the claims. I didnt figure that would be smart on my end.

She has deleted her latest posts that shes closing her shop and the one by her husband offering refunds and responses to emails. She has listed new hooks available to ship. Considering how many people she had lied to, I hope others stay away from her. Unless screenshots are immediately taken of her posts, they will be deleted as well as negative comments.

No matter how pretty her hooks might be, please dont do business with her! There are other talented, honest ladies creating hooks.