Clay K.

Where do I start? My $2,000.00 order with sonic electronix has been nothing but a hassle. I purchased a Hertz HSP1 amp combo for a bike we had in our shop, 10 DAYS goes by and I still haven't received a tracking number for shipment, yet it says on their website that the part is "IN STOCK". The first time I called their customer support number, I spoke to a lady and was told that the part is not in stock in their warehouse and it has no ETA as to when it would be. Couple days go by, I call again. This time, I was told that the part was coming from the supplier and getting shipped to the warehouse and then getting shipped to me. Why wouldn't they just dropship it if that's the case? Couple more days go by, I called again to see the status on this amplifier, I really need to get this customers bike out of my shop! I was told that the amp was getting shipped directly to me now... why has this changed? I told the lady on the phone, "Great I'll look out for the tracking". Couple more days, no tracking number still, yet the amp still says "IN STOCK" on their website. What gives? I was told that someone from the warehouse would be in touch on where the amp was at and what was going on. I still have yet to receive a phone call, text, email or anything in regards to that matter. Now we're on day 10 of nothing since I placed the order. I received all of the other stuff, but I need this amp to get this bike out of the shop. I called on today to see the status, only to be told that the amp is now shipping from the supplier to the warehouse again? I asked "Florence" to escalate the situation and put me in touch with a supervisor, I was told at 10:40am that the supervisor was in a meeting and that she would run a message to him to let him know to call me back. 1 o clock comes around and I still haven't received anything. I called back in and spoke with Florence again, stating I hadn't received anything still and I want to talk to a manager, she stated he was still in a meeting and she could not transfer me to a voicemail or anything, only that she would put the message through to him. At this point, I'm beyond irritated, I just spent $1,500 on an amp and I have no Idea where it's at. 3 o clock rolls in and I call back again and get a guy named JP, I stated I was talking with Florence about the matter. He, within 4 minutes, was able to look at the shipping details and stated that my amp was at their warehouse and getting ready to ship out, 10 DAYS AFTER I ORDERED IT! Why couldn't I get this answer from anyone else?

This has been the WORST customer service experience I have ever had to deal with, I will NEVER choose to spend my money here again!