As I'm currently writing this review, I'm sitting in a hotel lobby for over 9 hours trying to get a room that I paid for 3 weeks in advance. Customer service keeps hanging up on me. No one calls you back. I've spoken to 3 supervisors as of the moment and currently am writing this review while I have one on the phone. My body hurts from sitting in this lobby all day. I traveled from NY to Louisiana straight 23 hr drive and I'm exhausted, all I wanted to do was shower and go to sleep. You can't reach no one but if you do they hang up on you. Worse company ever. Do not use.
We're sorry to hear about your hotel booking experience and the difficulties you've had trying to get assistance. We understand how important it is to resolve any issues you may have, so please call us at +1 833-933-HOP1 (+1 833-933-4671) (Toll-free) and we will look into this further.