C M.

I purchased 3 bathing suits for my vacation; 2 in the 17th street store in Manhattan and one online. The first day I wore one of the bathing suits, in the water, the material came apart. Not only that, once the suit became wet, the bra stretched out and no longer held me securely. The 2nd day I wore the 2nd suit, the same thing happened. I decided to wear one of my old pieces the next day and no issues of course. I finally wore the 3rd suit I purchased, and had to change it right away. I ended up purchasing a new bathing suit from the resort gift shop.
Once I returned from my trip, I reached out to customer service who asked me to send photos and proof of purchase which I did. My email I was told would be sent to their quality team. What a joke.
I received an email back about 1 1/2 weeks later declining my request for a refund. I sent another email and have yet to hear from them. $400+ in the garbage.
I do not recommend this company. Shopping in the store is also not a great experience. Most of the sales people have no clue. I finally found someone who was able to help but this was after walking around for more than 30 minutes.

It's sad because the pieces were so beautiful but poorly made. I am always careful with my clothing and have never had this experience. A bathing suit should not fall apart after one wear. They actually fell apart while I was wearing them. I was swimming in and this is what they are made for.

Never again. Very disappointed.