Cole N.

If you enjoy having your accounts suspended and then permanently shut down without warning and without explanation, then THIS is the company for YOU!

If you like $#*!ty $#*!in customer service that contradicts their own emails at every turn then you'll LOVE the $#*! out of this company!

If you aren't a damn $#*!ing idiot then perhaps I can help you avoid a COSTLY $#*!IN MISTAKE.

In my business, leads reach out to me and I respond. I message them daily. Sometimes I send a lot of messages in a short amount of time.

Part I: Understandably, Line 2 was suspicious of my SMS volume and temporarily suspended my account. They did not let me know that this happened. I had to reach out to them. They then decided that the account was non-fraudulent and restored activity. I asked them what their parameters were (ie how many messages could I send in a day or hour) so I could comply with their service and not get suspended again. They could not provide specifics. They just said to reduce my frequency. Whatever the $#*! that means but okay, I'll reduce my frequency.

Part II: Less than a week later, my account was not just suspended but shut down, again without warning. I emailed customer support 4 times with no response. Finally after 2 days without hearing from them, I decided to hunt down their nearly impossible to find customer service line.

Part III: Customer service rep informs me that my account was shut down because of violation of terms and service. I asked what are the terms and why I wasn't notified. He said they sent an email (which they didn't). I asked him to restore it like they did last time so I could access my text messages and he said he can't and that the shut down was permanent. I asked him why they were able to restore it last time and not this time. He said the first time was a warning. I asked him to point out where in the email there was a warning. He couldn't. I then read the email out loud to him, emphasizing the part where they said that their review of my account was determined to be "non-fraudulent" which actually sounds like the opposite of a warning. He said there was nothing he could do and that my account was still shut down. I asked him to put me in touch with a manager. He refused and said he was a manager (which is a $#*!in bull$#*! customer service tactic that anyone with half a brain knows). I asked him why they won't work with me on restoring the account. He said they were "choosing" not to. I clarified by saying, "okay so it IS a choice". He dodged the question and just said that he couldn't restore it. I told him that I've done everything I can to comply and that they were refusing to work with me for no reason at all. He said that there is nothing he can do and that my account is shut down.

STAY THE $#*! AWAY FROM THIS $#*!IN COMPANY.

Oh and also, they don't have a way of maintaining their own contact lists. So enjoy having all your business contacts mingled with personal ones. As if that isn't the biggest oversight in existence. $#*! these idiots.