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I purchased the KoriAnn afro kinky wig. I wanted a custom cap. Customer service assisted me promptly and I was able to place my custom order. Unfortunately, the wig arrived in the wrong color. I followed the instructions listed on the website for returns/exchanges. Again, customer service was awesome! Within 2 weeks, I had a replacement wig. The picture of the wig on the website doesn't show just how lovely the wig is. The hair is soft and the curl pattern is absolutely beautiful. It's exactly what I wanted, and so natural looking. I've gotten lots of compliments.
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The personalization is fantastic. Choosing color and font type/size!
Thank you for the kind words Connie. We always strive to offer the best service and the best quality. We also appreciate your patience as we owned up to our mistake and resent you the correct item. With us, mistakes are rare, but they do happen and we appreciate your kindness throughout the process. Thanks again for being a great customer. It was a pleasure serving you and we look forward to serving you again soon.