Corey R.

If I could give this company a negative rating I would. Delivery drivers lied about when they delivered a product at my residence. They never came in the window of delivery and never gave me a 30 minute heads up when they were on their way as they indicated they would. We have them on video coming alot earlier and leaving before the delivery window even started. Then lying and saying they were at my home for over 15 minutes. Video cameras don't lie but the employees of this company do. Had my appliance ordered for 2 months and this delivery company lies and says I wasn't home and then sends my refrigerator back to Samsung. All they can say is I'm sorry but I wasn't home so they had to send it back. Then I ask to talk to a supervisor and they hang up on me. I try and call back numerous times and ask for a supervisor but they won't let me talk to one. Horrible experience from XPO Logistics. I'm very surprised you can treat a customer like this and still be in business. Samsung says this is the only company they have to use for their deliveries and installs for some reason. XPO Logistics is making Samsung look very bad as well and Samsung still uses them. Very disappointed with both XPO Logistics and Samsung. No more! I'm done giving my business to Samsung because they didn't give a solution but to set up a new order and delivery for the end of January. Really?! I'm done! These two companies deserve one another.