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While waiting for the CD key to appear for "Pillars of Eternity II: Deadfire Obsidian Edition", it resulted in an ERROR status. This is odd to me, as I also purchased "Pillars of Eternity Definitive Edition" at the same time without issue. My experience is both good and bad.
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It's very likely you will get used or invalid keys from them, while they just give excuses to...
Hello Customer.
Thanks for reporting your issue on Sitejabber.
The error status on orders is a rare occurrence and is caused by some server issues.
In the unlikely case where it does not get refunded automatically, please contact our support team via ticket to refund the order manually.
You can do so from the Customer Support tab or via the following link: https://kingu.in/ContactSupport.
Please allow our Support Team some time to provide a reply, as we are currently experiencing unusually high ticket and order traffic.
We would like to take this opportunity to apologize for the inconvenience caused by the error.
Additionally, if you could provide us with the order number here, then we may be able to forward the request for faster assistance.
Thanks for your understanding in this case.
Kind regards,
Bartix