I CAME ACROSS A PIN ON INSTAGRAM AND ORDERED IT FOR MY BF, FOR A SPECIFIC OCCASION SO I WAS SURE TO ORDER IT WELL OVER 2 WEEKS AHEAD OF TIME ON 8/29/18. I RECIEVED THE "YOUR ORDER IS ON THE WAY" EMAIL ON 9/4/18, WELL 9/10/18 CAME AROUND AND I STILL HADNT GOTTEN MY ORDER NOR HAD THE TRACKING INFO BEEN UPDATED (IT STILL SAID "PRE-SHIPMENT" "PACKAGE IS ON ITS WAY TO FACILITY" I EMAILED THEM TWICE ASKING ABOUT MY ORDER WITH NO RESPONSE. I SENT A THIRD EMAIL TODAY (9/24/18) REQUESTING A REFUND, IM SURE I WONT GET THAT EITHER. SO SAVE YOURSELF THE HEADACHE AND AVOID THIS COMPANY.