Cynthia T.

We have had a problem with our 4-year old refrigerator. Ice build up around the ice maker in the fridge section keeps coming back even after having the Frigidaire (outsourced) service center come out 7 - 8 times over the past year. The service company said they have done all they can and will not come out again. When we called Frigidaire directly, the customer service rep, put us back into the phone queue where we waited for over an hour, then finally hung up (and this was after waiting for 25 minutes, initially and told we had to go back into the queue).

Our fridge food is freezing (threw out two dozen eggs because they were frozen) and no one at Frigidaire will help.

You wouldn't think that ordering a perishable item would be a hassle but lo and behold with this company it is. I placed an order that was not provided yet they managed to charge my credit card promptly. Three voicemails and two emails later, still no response from them, and now American Express is hassling me about the order and making me jump through firehoops to get the charge reversed.