c w.

Purchased 2 beautiful matching sofas right off the floor. Was told they were custom ordered but wasn't what customer wanted in the end so they returned them. So I got a deal, bought Guardsman package, followed the process to the T immediately when items were delivered... in filthy condition. Their response of basically "we can't be responsible for what happens when our delivery guys bring it to you... you bought it off the floor" just smacks of a bait and switch tactic. Even though I signed the "as if" form documenting/accepting the one minor issue they are not accepting responsibility nor meeting their standards as promised nor even offering something comparable to get the repairs done myself. My other option is to return both sofas and then wait 6-12 weeks for something else. AND be without any seating since I sold my other furniture to make room for the delivery of this living room furniture. Rearranged my day to be onsite for the tech to do what their customer service department promised... namely, clean both the sofas completely. He shows up with a spray bottle and a rag... really!?! Not to mention the numerous phone calls to Haverty's to resolve this. Horrible situation. Have spent many dollars over the years at Haverty's. Never again. DO NOT SPEND ANY MONEY WITH THIS COMPANY...