Cyn B.

DO NOT HIRE! This company is a scam! At 11:00 a.m. I scheduled a replacement of a power steering pump. I was told to get service right away I had to have my own part. I drove across town to get a power steering pump so I could have it ready for a 2:00 p.m. appointment on the same day. The charge for this labor was $212, paid in advance. The Technician (Rich) shows up for this job announcing that his service ticket says to change an alternator. I had to correct Rich, stating that he was scheduled to replace the ower steerIng pump. He told me again that his service ticket said "alternator" and I then asked him why I was instructed to also purchase one quart of power steering fluid if I didn't schedule for a power steering pump replacement. An alternator doesn't take power steering fluid. The technician (Rich) spent no more than 10 minutes at my residence. He looked under the hood of the car and told me that a power steering hose needed replaced and that my power steering pump looked "okay". I told him to go ahead and replace the power steering pump, as scheduled, and also replace the power steering hose, and I would pay any difference in labor. Rich told me he doesn't have the hose on hand. I told Rich to start working on the power steering pump and I would drive 5 minutes from my house to see if Auto Zone had this hose. Technician (Rich) refused to install the power steering pump, telling me to take it back and that I should thank him for saving me money. I told Rich that he didn't save me any money at all, because I already paid $225 for this service call to replace the power steering pump, I have the part in my hand, and now he refuses to do the work. I insisted that he go ahead and replace the power steering pump so I get some use out of my $225 and then asked him why I can't go get a hose when he is already at my residence working on my car. The technician (Rich) absolutely REFUSED to replace the power steering pump, telling me that he would send me a separate quote for a hose replacement, and I would get a $50 credit towards that service. At this point, I am completely irate having to deal with this incompetency. I told the Technician (Rich) to stay put, and that I was going to get my phone inside my house so I can call scheduling. When I came back out front with my phone, at which time I had reached scheduling agent, the Technician (Rich) was gone! Within two minutes, he literally closed up his vehicle and fled away. He did not try to call me before he left, call me after he left, and did not say a single word to my family who was in the front yard and witnessed this whole thing. About 5 minutes after Rich left, I get an estimate for $422 to replace the power steering hose. This company stole $225 of my money for a power steering pump they didn't replace and now wants another $422 to replace a hose. I called and requested a refund of my $225 and my request was refused. Reason for refusal: that I didn't call for a power steering hose replacement. When I said that I still wanted my power steering pump replaced for the money I paid and that I would get the hose replaced with a different service provider, he laughed and said "we can't do that ma'am because that is not what is wrong with your car". I told the scheduling agent that I did not call for diagnostics, that I called for a specific part replacement, and I want that job completed (as paid for in advance). The scheduling technician said "no, we can't do that". I then insisted on a refund and was told "no, we can't do that either" and then the scheduling agent hung up on me. This entire company is a fraud. They will lie to you, laugh at you, and steal your money. I have filed a dispute with my credit card company to resolve this issue. Do not give your credit card information over to hire this company!