Better pray that you never have a problem. They make it not very easy to get a hold of customer service probably cuz they don't want to hear the nastiness coming out of people's mouths about the crap they have to put up with when shopping with this company. All they do is email you back and blow you off like you don't matter. Unfortunately that's how it goes when you deal with low value companies such as this. The customers always right or so I've always been told but not when it comes to these guys. According to them you're always wrong and there's not a damn thing they can do to help you. Unfortunately I had to give them at least one star cuz you can't give them less than that.