• Five Below

Five Below

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Overview

Five Below has a rating of 1.93 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Five Below most frequently mention customer service, and several times problems. Five Below ranks 91st among Department Store sites.

  • Service
    38
  • Value
    37
  • Shipping
    17
  • Returns
    19
  • Quality
    36
Positive reviews (last 12 months): 17.1%
Positive
7
Neutral
1
Negative
33
12
See all photos
How would you rate Five Below?
Top Positive Review

“This is a review for the location in Miami, on Kendal and 106th street. They are far the best”

Wendy D.
3/4/24

This location is far the best I have been to, I actually return it to often. Not only they have most merchandise but the staff rating is 5 stars, the guy at the front who might be the manager he has been there for long because always see him has the best attitude, always willing to help, no matter what he makes sure you leave pleased and happy and with what you were looking for. Honestly all the staff there is a pleasure to talk to. I wish all the other stores in the are had this type of customer service, it does make a a difference. Will definitely continue to go shop there!

Top Critical Review

“Zero stars”

Rhonda g.
1/23/24

I placed a curbside pickup on 1/20. Itcsays that they will have it ready within 6 hours. I called and they didn't have anything ready. I contacted customer service several times. Today, customer service, not the store, told me it was ready. They didn't have my order ready and the staff were rude. Customer service person was worse. I will never purchase from them again. This is the one in Lincoln, Nebraska.

Reviews (79)

Rating

Timeframe

Other

Thumbnail of user rhondaahill
1 review
0 helpful votes
January 23rd, 2024

I placed a curbside pickup on 1/20. Itcsays that they will have it ready within 6 hours. I called and they didn't have anything ready. I contacted customer service several times. Today, customer service, not the store, told me it was ready. They didn't have my order ready and the staff were rude. Customer service person was worse. I will never purchase from them again. This is the one in Lincoln, Nebraska.

Tip for consumers:
Customer service is poor and rude, so are the employees.

Products used:
Nothing

Service
Value
Quality
Thumbnail of user amireg2
1 review
0 helpful votes
March 2nd, 2024

My wireless mic keeps going dead and i hate your guys service you guys are some scamers do not
Ever

Service
Value
Shipping
Returns
Quality
Thumbnail of user aliciak275
1 review
0 helpful votes
January 14th, 2024

I went on an interview beginning of December and they're just now sending a reply! Orland park five below isn't professional at all….i think it was a race thing! Racially profiled

Thumbnail of user shadowhunters1708
1 review
1 helpful vote
November 14th, 2023

What is the point of having self check out machines if they will not be used? I had to leave my purchases at the register and walk out or be late for work, all because the one cashier was incredibly slow. And waited till she had 3 people waiting in line to call for help. My suggestion, either reopen the self check outs and have someone nearby to make sure people pay for their purchases before leaving. Or; training your cashiers to not take 10 minutes to check one person out.

Thumbnail of user nishar36
1 review
0 helpful votes
January 20th, 2024

Food everywhere, blunts on the floor, just disgusting. Needs new management. It's ridiculous and unsanitary.

Thumbnail of user wendyd731
1 review
0 helpful votes
March 4th, 2024

This location is far the best I have been to, I actually return it to often. Not only they have most merchandise but the staff rating is 5 stars, the guy at the front who might be the manager he has been there for long because always see him has the best attitude, always willing to help, no matter what he makes sure you leave pleased and happy and with what you were looking for. Honestly all the staff there is a pleasure to talk to. I wish all the other stores in the are had this type of customer service, it does make a a difference. Will definitely continue to go shop there!

Thumbnail of user lfreelove26
1 review
0 helpful votes
November 1st, 2023

Five below on Broward is the worst place ever to shop my son went to return his headphones the manager sterotype him calling him you people instead of just giving him his money back for the defective headphones I called the police no resolution if you shop there please open your products in front of them cause they do not honor there policy on the receipt.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bellaann637
1 review
0 helpful votes
November 28th, 2023

At self check your upfront cashier, made me so uncomfortable,standing shoulder to shoulder with me,I told her to back up,and she don't, she goes to Reach over me dam near in my face,to push the rating button on the screen and hit 10,well 10 my $#*! that was uncalled for.I would have NOT rated sandusky ohio store a 10.

Tip for consumers:
Cashier need to learn space no need to stand shoulder to shoulder with customers trying to check there own stuff out,then stand there stare at you.Then after paying at self check out the Cashier pushing my rates button,NO hell NO don't EVER reach over in someone face.what the hell is wrong with some of your help in there.was she new.

Products used:
Our family shop here often,but my last trip was unpleasant and uncomfortable but the cashier.

Service
Value
Shipping
Quality
Thumbnail of user davidt4049
1 review
0 helpful votes
November 14th, 2023

The reason Five below sells cheaper Tootsie rolls candy is because they are the tiniest Tootsie rolls. Walmart has Midgees but not as small as five below. I feel like, I got taken. Walmarts Midgees Tootsie rolls are twice as big. Walmart would of been a better deal.

I ordered three bags online. My pickup order was filled fast.

Thumbnail of user samueldgon02
1 review
0 helpful votes
February 17th, 2024

A man came up to me and said " we are closing go to the cashier now" in a very disrespectful and rude manner and tone I will not go back anymore to that one and it was in Riverton Utah

Thumbnail of user ttminc1128
1 review
1 helpful vote
December 7th, 2023

5below is not felon friendly as they advertise. I do not have a felon., but a very little mistameaner ding from 14 years ago when I took some food from Walmart to feed my children. I quit my other job to take a job with 5below making $17.50 as a merchandise manager trying to better my family I worked 3 days at 5below and they told me the training manager was sick. After 5 days of being off I got a call and was told they have to let me go because of my background. Now I already left a great paying job at 15hr which I could not get back. 5below left me and my family hanging 3 weeks before christmas. Bad bad bad company. Thanks for screwing me 5below. Now I have no presents to give to my children for Christmas. If you have any questionable background...do not apply or work for this company...

Thumbnail of user garrettc156
1 review
0 helpful votes
March 28th, 2024

Yelled at us for looking at things, had a rampage at one of my friends.Was calling us stupid children.

Thumbnail of user jwarren8121
1 review
2 helpful votes
November 10th, 2023

Most the store is over $5. I went in today and realized uou mifht aa well go to real store. Totally misleading. It's time for a new name...

Thumbnail of user lt313
1 review
0 helpful votes
April 3rd, 2024

Greenleaf plaza in Philadelphia older woman who works in the morning ok she needs not to work front ion mbe some where else in the store, you can't tell me you have to scan my purchase and then someone else starts to scan there purchase and not tell them to wait till she finishes with me, as I have to wait at one point, what u need to do is stand back and watch, I will never go to this 5 below again. And she is not good customer service. I spends a lot because I have grandchildren and I will not have someone standing over me or be animent to scan my purchase but don't take my money, if I need your assistance I will ask, u need to walk around because I see people take things and walk.

Thumbnail of user ericaf108
2 reviews
2 helpful votes
November 9th, 2023
Verified purchase

I walked in to pick up an online order. Let me remind you I never ordered here as it's for a gift. I walked in and I stood there waiting for the cashier to stop ringing up the customer. There was a line but I didn't think me asking a question would make this a problem. I simple waited till she was done with them and asked where do I pick up a pick up order? She looked at me with the rudest fact and said um you can get in the back of the line. And rolled her eyes at me. I felt completely embarrassed because there were so many people looking at me like I was stupid. I then finally get through the line just for them to tell me they canceled the order because they no longer have it in stock. But online it says they had 5. So not only did I get treated like I was dumb I got to drive 20 miles for them to tell me they just canceled it. I placed my order at 2 am the night before. There was plenty of time for them to cancel it so I could get a email…! This store might need some help.

Service
Value
Thumbnail of user harryp488
1 review
0 helpful votes
November 4th, 2023

So today i got some self adhesive lashes. I tried to attach them to my eyelashes, but they seemed to not stick. I tried and tried and they continued to fall off. This package said no glue needed but clearly I needed glue. I would not recommend these thank you!

Service
Value
Quality
Thumbnail of user ynovykov777
1 review
3 helpful votes
October 27th, 2023

Almost everything is designed with lgbtq or witchy, or blasphemous things. Will never step my foot in this store again. It used to be different. So sad.

Value
Quality
Thumbnail of user emmyf13
1 review
2 helpful votes
October 12th, 2023

I was at the check out paying cash,the register wouldn't accept cash so I pushed the button for help. I stood there for 10 minutes an after that time I went looking for a worker an no one was to be found. Went to the back office an all the employees were just standing there. Do better with your service to customers! There should always be a worker in the front to help customers.

Tip for consumers:
DO BETTER!!!!!!

Products used:
Bluetooth speaker and Drinks

Service
Value
Shipping
Returns
Quality
Thumbnail of user kclusa01
1 review
3 helpful votes
September 17th, 2023

Saw a scope for bird watching. Good price, look nice. However, the box does not specify minimum viewing distance.

Ask the sales associate, he has no idea nor even bother to search info from the box. Store manager inform me that product can not return either.

So I ask the manager, if I buy it, I may stuck with it? She said: yes!

This is a joke!

Thumbnail of user davidb9699
1 review
5 helpful votes
February 19th, 2023

Do NOT shop at this store. I went into my local 5 Below establishment, just to find that they were OUT of furry venom black panther funko-pops. And I was like, "racist much?" How could they do this. They should NOT get away with this, why do they not stock up knowing it's black history month? This is also so un cool and is NOT very supportive over the furry community. Way to go 5 below. You just lost a customer.

Service
Thumbnail of user pp252
1 review
4 helpful votes
September 24th, 2023

I was disgusted by how my child and I were treated at checkout. All the self checkouts were "closed". We had to check out with a very unfriendly disgruntled young girl wearing her pajamas. She was yelling the credit card instructions at my child trying to use her gift card and threw the hangers from the clothes she was buying. She is 9 years old. I'm still fuming. There was more...

Tip for consumers:
Bring back self checkout.

Products used:
Seasonal, beauty, toys

Service
Value
Quality
Thumbnail of user tammye346
1 review
0 helpful votes
December 5th, 2023
Verified purchase

I have trying to resolve the instore pickup order issue:

1. I sent an email asking how it works and never heard back. Please see screenshot on the attachment to this email.
2. I have tried multiple times to contact your customer service number and have not spoken to anyone to date.
3. I went into the store on 12/2 and spoke to a few employees who never seen or got the order after I paid for it.
4. I finally got to speak to someone in the Peoria Crossing store today around 2pm and they have no knowledge of my order at all. I have attached the order information and the 1st email that I sent looking into this. I made my order on 11/26 and got the items you shipped. I have been trying to get some help and gotten none to date. An I keep hearing we did not get it and not sure who you need to contact. That is not good business and I am extremely frustrated with this situation. I would like to get a follow up call from a LIVE HUMAN BEING WHO I CAN SPEAK TO HELP LOOK INTO THIS FOR ME. Finally spoke to the store manager today who advised me there is nothing he can do and would to contact Customer Service care center which Yet have not heard from yet

Tip for consumers:
Trying to buy a few things for my granddaughter for XMAS!!!!!

Service
Returns
Thumbnail of user melbad20
1 review
0 helpful votes
May 7th, 2023

I went in to Five Below to buy a cell phone screen saver! I had just left the cell phone store! My screen was cracked! Found out that my phone was not cracked! It was my screen saver that was cracked! I had purchased it at Five Below so I went immediately to Five Below to purchase a new one because the cell phone store wanted me to purchase a screen saver for $45. As I was checking out the sales clerk, Christopher Banks helped me at the self check out and made sure that the cover I was buying was the correct size! The one I purchased was not a full screen like my previous one, but they did not have any full screen covers at this time! Christopher went out of his way to make sure I was taken care of! I didn't have my phone with me, but he waited while J went to my car to get it so J could make sure it fit! He was very friendly and did say hello to customers entering the store and said Welcome to Five Below! I did share with his supervisor what a great employee he is!

Thumbnail of user seanr699
1 review
2 helpful votes
October 16th, 2023

I was disgusted by how I was treated at checkout. All the self checkouts were "closed". We had to check out with a very unfriendly disgruntled young ginger girl with freckles who rolled her eyes right after I paid and left

Thumbnail of user kimmie13126
1 review
0 helpful votes
September 21st, 2023

I went to the Five Below at Great Northern Mall we got to the store at 7:25 the store closes at 8:00 the sales associate and a manager at the door said they were closing and we could not come in close when we went back by after going to another store and shopping and can I asked if what time they close and she said at 8:00 I asked why they then said that we couldn't come in the store and the girls had oh I didn't realize what time it was sound don't call each other Five Below at Destiny mall if you want to shop because they won't let you in the store

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1.9
79 reviews
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