Cynthia A.

I spent hours shopping, placing many items in basket, checked out using my Saks cc, and waited in anticipation to receive my order. SAKS CANCELLED MY ORDER! I called immediately and was told that it is merely a security check and the call center would let them know and they will contact me. Needless to say, I did not hear from Saks. I called again, receiving the same message and sent TWO emails over a 48 hour or so time frame. Each time I requested they reinstate my order. After each time I received a "thank you" with a message that I will be contacted w/in 24 hours. So, after shopping for hours, calling 2 times, and emailing 2 times, all over about 4 or 5 days, I HAVE NOT YET HEARD FROM SAKS, and NEVER RECEIVED MY ORDER! There are so many companies that NEED our business, now more than ever. SAKS DOES CARE ABOUT ME AS A CUSTOMER, and based on their action, or more importantly, their lack of action, does not need or want my business. Please know that while I do not want to disclose personal information, it would have taken 2 seconds for Saks to verify that I was indeed the customer that placed the order. I don't recall ever writing a BAD REVIEW, but do NOT WANT ANYONE TO GO THRU WHAT I DID.