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Spent 2400$ for 2 person full spectrum and paid extra to have them install a 5G harmonizer this thing was loaded with everything I needed.
Freight came with papers to sign that had NOTHING about what was inside. The model numbers were no good because they don't list them on their site so there was no way to compare to what was on the box. So I trusted spiritual quest and Started to put it together only to Discover it was a 1 person (1,399) not loaded. They wouldn't take it back or make it right.they said it was taken off the pallet And told me to bad you signed for it here's 400$ go now away. So now I'm out 2k and stuck with a unit I can't use. Don't trust them. THEY screw up and you have to pay.
Tip for consumers:
It’s a lot of money to lose. You trust them but if they make a mistake you have to pay for it…they will only do what works for them. Be very wary
Products used:
I bought a sauna. They sent the the wrong one but won’t make it right .don’t trust them.
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I purchased a few of this companies salt boxes 10x20. My shipment was jumbled as all get out I...
I purchased a Sauna paid in full I called customer service if you call it that, an to make a long...
Oh Dale,
Subject: Important Update and Resolution Steps for Your Recent Order
Dear Dale,
We understand your disappointment regarding the misshipment, and we sincerely apologize for any inconvenience caused. The images you provided have been instrumental in highlighting the issue, revealing that the product is off the pallet with no feasible means of retrieval once signed for.
To address this matter comprehensively, we want to reiterate some key points:
Refund and Responsibility:
Unfortunately, once an item is signed for, a full refund is not possible. However, we have already refunded the price difference to you. We appreciate your understanding that this situation was not intended to cause any inconvenience.
Return and Pallet Pick-Up:
To arrange for the correct item's shipment, we need you to pack up the incorrectly delivered sauna for return. Please ensure it is packed in the same manner as it was delivered. The cost of the pallet pick-up is covered by us, and we are not requesting payment for shipping.
Timeline for Action:
You have until the 27th to prepare and pack up the sauna for pick-up. If the item is not ready by then, the free pick-up offer will no longer be available. We appreciate your cooperation and prompt action in this matter.
Alternative Solutions:
Recognizing the difficulty in retrieving the item, we are open to discussing alternative solutions. This includes the possibility of sending a larger lamp or other options to ease the situation for you.
Product Suggestions:
As part of our commitment to resolving the issue, we suggest considering the following lamps:
Mountain Salt Lamp (51-60 lbs)
Buddha Foot Dome Himalayan Salt Foot Detox (15-18 lbs each, 3-pack sale)
Salt Lamp Himalayan (35-40 lbs Glacier)
We hope these alternatives provide a suitable resolution. Your cooperation is crucial in making this process as smooth as possible. If you have any further questions or concerns, please do not hesitate to let us know.
Thank you for your understanding and patience.
Best regards,
Support Team