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I purchased a few of this companies salt boxes 10x20. My shipment was jumbled as all get out I had to contact 3 + times for a tracking number since a random package with just lighting arrived and nothing else then was rudely given tracking info for 2nd package that actually had the product. Once arrived tried to set them up but apparently was not shipped two connector pieces to actually install the lighting aspect. Reaching out for the missing connectors I was finally answered via email and the unprofessionlism and rudeness for a mistake made on there end was baffling. I even have copies of every email and phone records for every attempt to reach out but extremely rude order now to actually use the items purchased has been weeks and now waiting another 5 to 6 business days for their mistake and mis packaging. Definitely look else where any other company will have better customer service and not belittle their customers with lack of information and accountability. I'm now thinking this company just pays for their reviews since a few chat rooms on reddit have other customers whom have has similar experiences with their products shipping and customer service.almost over a month since initial reach out.
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Spent 2400$ for 2 person full spectrum and paid extra to have them install a 5G harmonizer this...
I purchased a Sauna paid in full I called customer service if you call it that, an to make a long...
Your first email to our support team was 12 -7. The number provided is your tracking that was processed 12-8 hours before your unnecessary posting.
The email communication channel is no longer accessible to you due to your earlier unpleasant behavior. Your items were shipped today on Eastern Standard Time. However, you may not have received the emails we mentioned despite our assurance of multiple notifications within a day of your initial contact.
We have also generated a mailing label that will update the email associated with your order. If there were instances where you misplaced information, it's worth noting that we promptly addressed the issue within a day of your notification. It's important to clarify that no one within the company has received any requests from you, and there is no record of a support ticket you submitted.
You can track your shipment using the USPS tracking number 9400111206219895393164. It is most likely active on Monday. It seems there may be a misunderstanding on your part.