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I bought a piston and ring set for a 5 cylinder Dodge Sprinter from LM Performance (August 19th). Their web page and my receipt state "Set of 5". To me this mean 5 pistons and 5 ring sets. And their price is consistent with the purchase of 5 piston sets.
On Saturday, August 24th I received one (1) piston with rings.
I have continued to try to contact someone at LM Performance to let them know of my situation. When I call; all I get are pre-recorded messages. I have left many unanswered messages. Also, I do not get any response to my emails. I have emailed customer service rep Alex Santiago numerous times to try to explain my situation.
I received a email from their customer rep. Yesterday evening (Aug. 3rd). I'm hoping for a complete refund and return shipping label.
Tip for consumers:
This is a web based supplier. Good luck.
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Quick and seamless with no negative experiences. Will definitely use again.
LMPerformance's customer service was great to deal with and answered all my questions before my...
HI, Dale Putnat, Yes we have been working on this issue for you now for several days since you first let us know about your missing parts for you Sprinter Van. We also let you know via email and phone as you are not responding now. We talked the manufacturer MAHLE and they said that there is no ETA for the other 4 pistons which you were informed already. We also told you we would refund you. Again you never responded. MAHLE never should have shipped just one part, they should have informed us BOTH that they were out of stock and did not. When you placed the order on our website it said: "CONTACT US FOR AVAILABILITY OR PRODUCT SUGGESTIONS" so per our site when you ordered it, it was not in stock. It would have been a lot easier on all of us if you would just have answered your phone or our emails and we would have already had your return label and refund.