Damola A.

This is one of the worst booking experiences I've ever had with any company. I booked an event, had an attendee come down with Covid. When I called the bowling alley to let them know, trying to be careful since others may have been exposed, they asked me to cancel and assured me I would get a refund on the deposit. When I called the reservations team they refused to give me a refund and laid out the terms and conditions justifying why they are keeping my money. Technically the terms and conditions say no refunds but their own manager at the bowling alley had said they would make an exception given the situation with Covid. These people are greedy, mean, cold, and uncaring. They've stolen my $150, not much I can do, but warn you to be careful before making any reservations, best to go somewhere else or just show up, they will keep your money if anything goes wrong even something completely out of your control like Covid.