OMG. I asked for an estimate to replace a smoke detector on a 12 foot ceiling that I could not reach. I have the smoke detector just need removal of the old and install the new. 5 minute job. I've already replaced 4 in this condo that I could reach. My place is 15 minutes from their shop in West Knoxville. They wanted to charge me $198. Are you kidding me? A 45 minute round trip job. So their rates are over $200 an hour. I'll never use them or recommend them. Just gonna rent a ladder and do it myself.