After reading some of the reviews, I was a little worried. When we got to the location, we were given an upgrade, and the service was great! We were in and out in 10 minutes. We rented at Fort Lauderdale airport and the office is actually not in the airport. Once we figured out where we had to go to catch the shuttle, it was fine. The only problem is you get dropped off afterwards and have to catch a different shuttle to go to the terminal. Still was fine, had plenty of time. I would definitely use them again!