Dana T.

This is the worst experience I have ever had with an online order. I placed an order on November 14 which had been pending until I called customer service on the 22nd to inquire about the order. I was put on hold and eventually disconnected on, which I was later told was an "accident." I had to call back and got their outsourced customer service, it was difficult to communicate at that point, but I did manage to understand that my order was being routed to another warehouse, but HAD NOT BEEN DONE until that day when I called. The outsourced customer service did nothing but repeat the standard apology scripts and stated it was "impossible" to expedite my order. I had to beg to speak to a rep in the US, who told me they would try to expedite my order but could not guarantee it. (Again I was told this was "impossible" by their overseas agents). To this day I have only received half my order, which my daughter needs to wear to work, and a second call to inquire only routes me to the overseas call center, who cannot give me any definite information as to whether I will receive the pants, without which the scrub tops are useless. I will be sharing this horrible first experience with this company on all my socials, since medical personnel who need these items to wear at their place of work deserve better service.