Daniel V.

To say that I'm disappointed with everything that had to do with my experience with Luna, is an understatement.
First, they put on a very nice dog and pony show, showing you all of their nice carpet. Unless you go with the highest end carpet, well, good luck. We went with a 'middle of the road' carpet. The sample looked nice. The color was supposed to be a medium grey. It is way more of a beige-ish grey. However, if that was the only issue, we could deal with it.
The representative offered us 500 dollars off if we made the deal. And the papers we signed, reflected that. The bills started coming, not only showing the 500 off, but 1000 more. We called the rep over and over, and she told us she would take care of it. She didn't. She already made her commission, and was done with us. We fought it with the credit card company. They reversed the charges, as we provided proof. But then Luna just billed us again, with more and more charges.
After 6 months, the carpet is total crap. Ends frayed, seams coming up. The carpet only looks somewhat decent after it is freshly vacuumed. After 5 minutes of walking on it, it looks like 30 year old, matted garbage. The padding is SUPER thin, even with the upgraded padding. This company will go to every end to make a buck, and provide terrible service, installation, carpet, and overall value.
Now, they've magically doubled what we say we owe, and put our account into collections
Luna is overall, terrible, terrible, terrible. Do not EVER use them!