Dan R.

I would give zero stars if I could. This company doesn't even let you leave negative reviews on their website. That is why ALL "testimony's" are positive. I am more than extremely disappointed in this company and the customer service I would NOT purchase anything here. If you order in error you will be greatly punished by that mistake. Basically no return/cancellation policy. This is a huge scam for all customers if you aren't ordering the exact item you need without a doubt. I order online for nearly everything and I never experienced such ridiculous, rigorous return policy. I wouldn't even call it a return policy. Ordered a grill part that is not compatible with our grill. Read description incorrectly and now out $50 and no part! We paid $66 for the part plus tax and $17.99 shipping. Now trying to return this $66 item and have to pay 20% restocking fee PLUS SHIPPING AGAIN! So going to cost me $19 more dollars to return this part and I have to pay $13 to restock it. Never even used item straight out of the box that this company can just resell and I am out $50 in shipping and restocking and still have to order a new part. Any other company would at least send a return label OR not force restocking of paying for shipping. To be out $50 for nothing due to a simple human error is absolutely ridiculous. I cannot believe this company is in business with policies like this. I couldn't be more disappointed in firemagic store. Please save yourself the heartache and order somewhere with a reasonable return policy and caring/understanding customer support.
I also submitted to BBB and response from owner was rudest thing I have ever heard in my life. I was blamed for everything and made feel like I was malilciously trying to attack this business. I am just out the money and I can't even warn other customers so they don't make the same mistake. Feeling helpless here and hoping to help someone else before they are in the same situation. Good luck and God Bless.