Own 6 cameras from Wyze. 2 failed. First was was quickly replaced after basic troubleshooting at no charge. Second camera i went through 3 reps in their chat. No phone support available. 2 1/2 hours in chat and had to threaten to contact my credit card company to get a replacement under warranty. They gave me a gift card so i had to pay tax and shipping for an under warranty failure. Customer service is gone at this company. 33% failure rate and NO customer service. Stay AWAY.