Darian W.

I purchased a Duracell gold battery in November which is two months ago and the battery went dead with out notice. Had to jump the car which left me to call my brother who lives one hour away. Drove the car home which is a 2013 Dodge Journey, mind you the wheel has to be removed to get to the battery in the wheel well which they will not install. When this battery was purchased I commented that is looked like it had already been installed in another vehicle prier to my purchase of it because of a battery locking bar mark on it. But I was assured that was not possible. The next day the car started so I drove it to the batteries plus in Tyler and they tested the battery which they confirmed that the battery was only charging to a 50 percent charge and had a bad cell in it. Told them I would like a refund and they said it was over 14 days so I said fine they gave me another battery and I headed for our car in the parking lot. Got to the car and my son which was carrying the new battery he had acid down his arm. Another bad battery they said. Gave us a third battery as they still refused us a refund. Did not want a third bad battery so I had to call customer service plus which they called the General Manager and he contacted me back. Had to explain the whole situation to customer service and the GM which he agreed to a refund but he said because I paid with cash it would be a mailed check that would take 1 to 3 weeks after a sketchy conversation about fraud and some other stuff that does not make sense with a cash transaction. Told the GM that I need the money to get a working battery for car which he refused and said he could do nothing else which got more rude as conversation went on. Also informed him of leaving negative and he did not care. So I had to go to advanced auto parts where I bought another battery while I wait for a 1 to 3 week refund. Also kept my core battery and need to pay hospital bill for my sons arm and wasted gas money as far as I'm concerned. Horrible store, Duracell batteries are horrible and the store and is ran horrible from my view. Never again.