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After spending £12,000 I thought I'd be getting a quality item. Delivery 8-10 weeks it stated. It was 17 weeks and my builders had moved to another job. Then only by chance I checked my emails at 6.15am and saw one at 6am that said delivery was in 40 mins!
Driver spoke no English and his girlfriend did but moaned it wasn't her job to be doing this. Eventually got around to building and the wrong instructions had been sent.
Eventually got the right instructions and got half way through and realised there were lots of missing uPVC parts and trim.
Despite constant emails and using the online chat (which is useless) I've now been waiting 2 months for the missing items. It will be a year at the end of January since I placed the order.
I wouldn't bother with this company in any way shape or form.
Tip for consumers:
That they hide behind closed doors and make communication hard unless your buying something
Products used:
attempting full £12,000 refund
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